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Shipping Information

Extended Holidays Returns Policy

We want you to be happy with your purchase! Any purchase you make now until December 24, 2023, can be returned for any reason until 1/31/24, or exchanged for a free replacement of the same value or same item in a different color or size. Restrictions may apply.

What are the shipping costs and options?

We offer shipping services to almost anywhere in the world. Please remember that orders are generally shipped within two business days of receipt and, therefore, two (2) business days should be added to the corresponding delivery time shown with your shipping choice.

Please note that any delays once a shipment has left our warehouse, or damaged, lost, or stolen packages, are the responsibility of the carrier. 

Free Shipping Information

All order ship free via FedEx Ground anywhere in the continental United States. This excludes Alaska, Hawaii and US Territories. Orders that have selected free shipping will be sent using the FedEx Ground service.

Shipping Rates and Times

Continental US

FedEx Ground:

Packages are delivered Monday through Friday. There are no deliveries on Saturday.

Estimated delivery times:

  • East Coast: 1-3 business days (3-5 days from order date)
  • West Coast: 3-5 business days (5-7 days from order date)

Fed Ex 2-Day:

Guaranteed to be delivered within two business days of the shipment date if ordered by 1:00PM (Eastern).

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose SmartPost or a non-PO Box address.

Estimated delivery times:

  • Continental US: 2 business days from day shipped (3-4 business days from order date)

Fed Ex Overnight:

Guaranteed to be delivered within one business day of the shipment date if ordered by 1:00PM (Eastern).

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose SmartPost or a non-PO Box address.

Estimated delivery times:

  • Continental US: 1 business day from day shipped (2-3 business days from order date)


Kangol does ship to US Military addresses. If you are shipping to a PO box or a Military APO/FPO destination, please choose FedEx SmartPost®. Please select United States as your country, and the appropriate Armed Forces region as your state.

Alaska and Hawaii

We ship to Alaska and Hawaii using FedEx 2-Day mail only.

US Territories

We ship to US Territories using United States Postal Service Priority Mail only.


FedEx International:

Note that shipments to Canada may be subject to delays in customs

  • Economy: 4-5 days
  • Express: 2-4 days

Canadian Orders and NAFTA

Most goods and products individuals import into Canada are subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.

You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.

In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, and Newfoundland and Labrador, Ontario and British Columbia), you'll be charged the HST, rather than separate GST and provincial sales tax.

Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. But be careful. Just because you buy an item from a U.S. store does not mean it was made in the United States. It's quite possible it was imported into the United States first and, if so, you may be charged duty when it comes into Canada.

Other International Shipping

We will ship almost anywhere in the world. All transactions are in US Dollars. Please check currency converter if needed. If for some reason we can’t get it to you, we will notify you. Duties and taxes are not yet included in the cost of shipping. It is also possible for a third party to be responsible for duty and/or tax fees. Custom officials of the importing country assess duties and taxes based on the information provided on the air waybill, the commercial invoice or other relevant documents related to the shipment.

International shipping uses the United States Postal Service Priority Mail service.

Shipping From Our EU Site

Now including the United Kingdom

For customers, we ship using DHL.


Holiday Shipping

Our office and warehouse are closed on weekends and the following holidays:

  • New Year's Day (December 31th-January 1st)
  • Good Friday (Friday before Easter)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (first Monday in September)
  • Thanksgiving Day (fourth Thursday in November)
  • Christmas Day (December 24th & 25th or the closest week day)


Returns Information

  • All returns must be made within 60 days of ship. Merchandise must be unworn with original tags attached. Returns made after 60 days may be ineligible for full or partial refund or credit.
  • Shipping charges are non-refundable.
  • To initiate a return merchandise authorization (RMA), please go to
    • Enter your order# and email
    • Follow the prompts to select the product, the reason and how to return your item(s).
  • Pack up your item(s) in the original packaging or equivalent and enclose your printed RMA Packing Slip.
  • Please take to your carrier of choice and mail back to:
    c/o Returns
    Rapid Logistics OHL
    Incheonweg 7
    1437 EK Rozenburg (NH)
  • While we process the refund at the time of return, please note, it may take up to two billing cycles for your credit card company to post the refund to your account.