How to get in touch
Purchase options, payment options, order processing, and how to cancel an order
Shipping rates, international shipping, military addresses, return policy
For the item that wasn’t quite right
Placing an Order
It is exceptionally easy to purchase products from . You can purchase four ways:
- Online - Place an order directly on our site using a credit card
- Fax - Fax your order to us at
- Phone - Call toll-free
- Mail - Send your order to:
- 50 Denver Road, Suite 1
- Denver, PA 17517
Helpful hint for mail orders:
If possible, print the shopping cart page and mail as your order. If you are writing out your order by hand, please be sure to include the style name, color, size, quantity, shipping method (standard or priority), and shipping address. Please print your name, mailing address, telephone number, and e-mail address so that we can contact you if necessary.
Web Site Orders
Online ordering is available 24 hours every day and is the quickest way to receive product from !
- Select the product(s) you want to order, indicating the quantity for each item, and then place your item(s) into your shopping cart.
- Fill in the required credit card information.
- Provide a valid billing address for your credit card and phone number.
- Provide a valid shipping address if different from your billing address.
- You will receive a shipment confirmation via e-mail as soon as your order has shipped.
It is safe to order with us. When you use your credit card to shop at , your transaction is secure and your privacy is protected. Our servers provide advanced encryption technology to safeguard your personal information.
Forms of Payment Accepted:
proudly accepts the following forms of payment:
- American Express
- Amazon Pay
- QuadPay (4 Interest-Free Payments)
All charges will be in United States dollars. Please check Currency Converter if needed.
Please Note: Visa Giftcards are not applicable at due to address verification.
When will my order be processed?
Orders are processed the day that we receive them and are usually shipped within one to two business days thereafter.
When the order has been submitted online, you will automatically receive an e-mail confirmation. Additionally, you will be provided your order number on the order confirmation page. Please make note of this number in case you have questions regarding your order.
To check the status of your order you can visit our web site and track your purchase through your account or e-mail us anytime at . Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible. If you are a registered member of , you can login to your account to view your order status.
On occasion we may temporarily run out of stock if an item is in high demand. When that happens, we will immediately email you with the expected shipping date. Most items that are backordered should return to stock within 2 weeks. We will contact you once the item is back in stock to advise you that it is available for purchase.
Canceling an Order
If we have not yet shipped your order, you may request a change or cancellation to your order by emailing us at or calling us at 1.866.852.6465. Be sure to include your name, address, and order confirmation number with your email and provide complete details on the information that you would like to correct or change. Once we've changed your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you immediately. If your order has already shipped, we are unable to cancel or modify the order. Shipping charges will not be refunded and will be the customer’s responsibility if the order is refused upon receipt.
Labor Day Sale Disclaimer: * 15% discount automatically applies at checkout on eligible items. Discount does not combine with other coupons. Gift cards and previous purchases are excluded. Offer ends 9/7/20; 11:59PM PDT.
Kangol Gift Card Disclaimer on Promotional Gift Cards:
- Treat this promotional gift card code as cash. Note that the value of it will not be replaced if it is lost or stolen. This code is redeemable for Kangol.com merchandise only.
- This promotional gift card code is valid for two years from the date of issuance.
- It is redeemable at Kangol.com for goods and services not exceeding the remaining balance on the promotional electronic gift card.
- Important Card Information: For gift card balance, terms and expiration date, email email@example.com. Note this card is property of the issuer.
- Your use of this gift card constitutes acceptance of these terms: $25 free e-Gift Card bonus valid on purchases of $90 before tax and shipping and after discount. $25 e-gift card will be sent to the email address used to place the order in a separate email after order has shipped. Offer ends 4/14/20; 11:59PM PST.
- This gift card may be applied toward any purchase made on the website Kangol.com. This gift card is not exchangeable for cash.
- Gift Cards purchased do not have an expiration date.