Ordering Information

Purchasing

Placing an Order

It is exceptionally easy to purchase products from kangolstore.com. You can purchase two ways:

  1. Online - Place an order directly on our site using a credit card
  2. Phone - Call toll-free 1-866-852-6465

Web Site Orders

Online ordering is available 24 hours every day and is the quickest way to receive product from kangolstore.com!

  1. Select the product(s) you want to order, indicating the quantity for each item, and then place your item(s) into your shopping cart.
  2. Fill in the required credit card information.
  3. Provide a valid billing address for your credit card and phone number.
  4. Provide a valid shipping address if different from your billing address.
  5. You will receive a shipment confirmation via e-mail as soon as your order has shipped.

Online Safety

It is safe to order with us. When you use your credit card to shop at kangolstore.com, your transaction is secure and your privacy is protected. Our servers provide advanced encryption technology to safeguard your personal information.

 

Icons Week Sale Disclaimer: 15% discount will automatically apply at checkout on eligible items. Promotion only includes hats from the ICONS category. Discount does not combine with other coupons. Gift cards and previous purchases are excluded. Offer ends 10/24/20; 11:59PM PDT.


Payment Options

Forms of Payment Accepted:

kangolstore.com proudly accepts the following forms of payment:

  1. Visa
  2. MasterCard
  3. American Express
  4. Discover
  5. PayPal
  6. Amazon Pay
  7. QuadPay (4 Interest-Free Payments)

All charges will be in United States dollars. Please check Currency Converter if needed.

Please Note: Visa Giftcards are not applicable at kangolstore.com due to address verification.


Order Processing

When will my order be processed?

Orders are processed the day that we receive them and are usually shipped within one to two business days thereafter.

Order Confirmation

When the order has been submitted online, you will automatically receive an e-mail confirmation. Additionally, you will be provided your order number on the order confirmation page. Please make note of this number in case you have questions regarding your order.

Order Status

To check the status of your order you can visit our web site and track your purchase through your account or e-mail us anytime at . Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible. If you are a registered member of kangolstore.com, you can login to your account to view your order status.

Backorders

On occasion we may temporarily run out of stock if an item is in high demand. When that happens, we will immediately email you with the expected shipping date. Most items that are backordered should return to stock within 2 weeks. We will contact you once the item is back in stock to advise you that it is available for purchase.


Canceling an Order

Order Changes

If we have not yet shipped your order, you may request a change or cancellation to your order by emailing us at or calling us at 1-866-8-KANGOL. Be sure to include your name, address, and order confirmation number with your email and provide complete details on the information that you would like to correct or change. Once we've changed your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you immediately. If your order has already shipped, we are unable to cancel or modify the order. Shipping charges will not be refunded and will be the customer’s responsibility if the order is refused upon receipt.